Mobile/DTH/Data Card Recharge Refund Policy
All sales of recharges are final with no refund or exchange permitted, except in cases mentioned herein below. You are responsible for the Mobile Number, Data Card or DTH account number you purchase recharge for and all charges that result from those purchases. Spice Digital Ltd. is not responsible for any purchase of Recharge for an incorrect Mobile Number or DTH account number.
However, if in a transaction performed by you on the Application for the recharge, the money has been charged to your card or bank account and a recharge is not delivered within 24 hours of your completion of the transaction then you may raise a support ticket with your Order Number on _______. Spice Digital shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the recharge then you will be refunded the money within 21 working days from the date of receipt of your ticket, subject to confirmation of the same from respective service provider of telecommunication/Data Card /DTH.
Please note that in all cases, our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us, as per the policy of respective service provider of telecommunication/Data Card/DTH. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.